Service Level Management: Best practices for IT

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Session Code: LAB0603

Presenter(s): Brian, Eddie

Company(s): ServiceNow, ServiceNow

Abstract:

Service Level Management (SLM) can be a challenge if you don't know where to begin. In this lab, we'll look at SLM best practices learned from thousands of implementations, and some of the ways to get started with configuring SLM to service your IT shop. We'll also examine the creation, maintenance, and reporting of SLAs, as well as and other parts of the full SLM experience.

Prerequisite: ServiceNow administration including Workflow.

URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB0603