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Session Code: BRE1403
Presenter(s): Jochen, Tobias, Jörg
Company(s): SIEMENS Healthineers, Accenture GmbH, Siemens Healthcare GmbH
Abstract:
Siemens Healthineers is a leading global player in the life science industry with 50,000 employees worldwide. Operating a complex legacy IT landscape had challenged their customer service transformation strategy "From On-site to Online." In this session, Siemens Healthineers will share how they started and grew their truly global journey and how this is impacting their customers, employees, and processes toward their goal of a seamless customer experience and making online interaction the customer´s first choice.
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