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05-04-2019
10:30 PM
Session Code: BRE0926
Presenter(s): Glênio, Jose, RODRIGO
Company(s): Unisys, Nexa, Nexa Resources
Abstract:
In 2017, Nexa Resources, a large, worldwide mining company, operated in a very complex IT environment and switched to use ServiceNow. This was part of their digital transformation strategy to help manage complexity, improve IT process, and provide a complete redesign of the user self-service experience. In this session, you'll see how to use ServiceNow in a complex IT environment to deliver better user experiences and optimized process lead time for IT Services
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