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05-04-2019
10:30 PM
Session Code: BRE0094
Presenter(s): Kristi
Company(s): BISSELL Homecare
Abstract:
In 2018, Bissell experienced unprecedented growth and made an equally unprecedented decision to take a quantum IT leap forward to stay competitive. The ServiceNow journey began in 2017, but by early 2018 Bissell went all in and implemented all areas of ITSM, stood up a CMDB, enabled Discovery, and increased automation through ITOM. Come to this session to hear how the Bissell team facilitated a successful organizational and cultural change in just nine short weeks.
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