Session Code: CSS1572
Presenter(s): Derek, David
Company(s): KPMG LLP, KPMG
Abstract:
ServiceNow programs that truly transform businesses have a number of common characteristics. First among these success factors is an organizational commitment to a strategic, outcome based planning phase with near term, practical objectives. This generally involves a quick assessment of current state followed by defining the future state in the form of a roadmap. Please join us for a discussion where we explore how our clients have been successful adopting these principles as well as clear examples of what does not work.
