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Session Code: BRE1460
Presenter(s): Catherine, Jim, Nicole
Company(s): Red Hat, Red Hat, Red Hat
Abstract:
Explosive growth hindered Red Hat’s ability to provide rich, consistent experiences to their employees. Recently, they embarked on the journey to enterprise service management (ESM). Join this session to learn how they're enabling automation and data-driven decisions with a CMDB, engaging Red Hat employees around the globe with a consolidated self-service portal, and uniting support organizations with an ESM framework that breaks the silos between IT, HR, facilities, finance, legal, and other groups. Discover how delivering a consumer-like experience for internal services can make employees more effective, productive, innovative, and collaborative at work.
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