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Session Code: BRE0758
Presenter(s): Mark, Ron
Company(s): Transamerica, Transamerica
Abstract:
Transamerica Corporation will share how they transformed the employee experience and incorporated new ServiceNow features to enhance the deployment of a new service delivery model. They achieved success quickly — yet with excellence — and have continued to evolve post live date. The evolution has included Knowledge Blocks, Employee Document Management, and a rollout of Employee Service Center. Transamerica was initially able to implement ServiceNow in 10 weeks to resounding feedback from employees, the Employee Experience Department (formerly known as HR), and across the business.
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