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05-25-2021
09:29 PM
Session Code: BRE2867
Presenter(s): Michael Kaczun
Company(s): BNY Mellon
Abstract: Learn how IT management at the Bank of New York Mellon (BNY Mellon) saw an opportunity to unlock productivity and transform IT’s performance management culture by leveraging Performance Analytics right out of the gate. We will explain how the significant challenges their legacy ITSM product compelled BNY Mellon to embark on their Performance Analytics journey, how the experience of adopting a comprehensive analytics program unfolded, and the benefits obtained.
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