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Session Code: BRE2366
Presenter(s): Kim Rose, Jacqueline Houts, Maria Baughman, Meghan Leahy
Company(s): Vertex Pharmaceuticals Inc., Vertex Pharmaceuticals, Vertex Pharmaceuticals Inc, Vertex Pharmaceuticals Inc.
Abstract: Employees expect their “digital” work lives to resemble their daily lives. Discover how Vertex Pharmaceuticals transformed their HR Operating Model by designing and implementing a user centric portal which achieved an 85% case deflection rate and 90% positive eSAT. The portal eliminates complexity, elevates HR value and gives employees an enhanced sense of belonging. Leveraging Human Design Thinking, 280+ global articles were built & tailored by personas. The result is a modern way of working with enhanced employee experience including eliminating 50K emails annually. Join us to learn about where to start, how to migrate your knowledge, form a team, develop a governance strategy and personalize the experience for your customers.
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