Create feedback task after comments on Knowledge Article.

[Hiranmayee Moha]

Hi....

Create feedback task after posting a comment on knowledge Article. The task is assigned to author if author is active and part of a group. The task is assigned to group manager if author is active and not part of a group. The task is assigned to group manager if author is not active or not part of the group.

Thanks in advance.

[Community Alums]

Hi @Hiranmayee Moha ,

You will have to create via Business rule that runs when article is commented 

refer the below article where same question answered:

https://www.servicenow.com/community/developer-forum/assistance-creating-a-custom-knowledge-feedback...

[Hiranmayee Moha]

Hi Sandeep,

Thanks for your quick response.

My requirement is also needs to match below query.

The task is assigned to author if author is active and part of a group. The task is assigned to group manager if author is active and not part of a group. The task is assigned to group manager if author is not active or not part of the group. 

Thanks