Assistance creating a custom Knowledge Feedback Task with correct KA number

[LRhodes]

Hi all - little background is that we've enabled Knowledge Feedback Tasks if a user flags a KA, or marks it as unhelpful or gives it a rating of less than 3 stars. Works perfectly well but we also want to generate a task when someone leaves a comment on the article itself. So - I've created its own business rule on insert which works well up until a point.

So as below when I leave a comment it generates the below knowledge feedback record OOTB. What I want to do with this is then generate a Knowledge Feedback Task.

The below script creates the task perfectly fine however I'm having a bit of trouble sending over the data from the Article field.

(function executeRule(current, previous /*null when async*/) {

	var kft = new GlideRecord('kb_feedback_task');
	kft.initialize();
	kft.opened_by = current.user;
	kft.article = current.article.getDisplayValue();
	kft.feedback_task_type = '5';
	kft.description = current.comments;
	kft.insert();	

})(current, previous);

When I look at the task its created everything else has worked fine apart from the Article.

Am I using the correct script line? I'm wondering if perhaps it may be because the field is read-only, but submitted by and feedback task type do not have the same problem.

Thanks in advance!

[Arun_S1 · Accepted solution]

@LRhodes Kindly try modifying the below line in your BR

kft.article = current.article.getDisplayValue();

 Please change this line to 

kft.feedback= current.sys_id;

Knowledge Feedback Task table does not have a field called Article, instead it has a reference to the feedback that is submitted and the article number is shown from the feedback that is associated.

Please mark the appropriate response as correct answer and helpful.

Thanks!!

[LRhodes]

Thank you Arun - for the resolution and the explanation.

[flsn2]

Hi can you tell me what are your trigger conditions i need to make the samething thanks !!