Create feedback task after comments on Knowledge Article.
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‎01-08-2024 06:15 AM
Hi....
Create feedback task after posting a comment on knowledge Article. The task is assigned to author if author is active and part of a group. The task is assigned to group manager if author is active and not part of a group. The task is assigned to group manager if author is not active or not part of the group.
Thanks in advance.
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‎01-08-2024 06:28 AM
Hi @Hiranmayee Moha ,
You will have to create via Business rule that runs when article is commented
refer the below article where same question answered:
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‎01-08-2024 06:43 AM
Hi Sandeep,
Thanks for your quick response.
My requirement is also needs to match below query.
The task is assigned to author if author is active and part of a group. The task is assigned to group manager if author is active and not part of a group. The task is assigned to group manager if author is not active or not part of the group.
Thanks