We recently migrated to ServiceNow to handle our ticket system.
When creating a new list in the Service Operation WS, in the filter, the user field only allows user name and not UserID or ID#. So, when I type in a name, it will display a list to choose from. Problem is if there are multiple occurrences of the same name, I have no idea which one is the right one.
For example,
if I type in John Smith, I will get a long list of "John Smith" to choose from but no idea which one is the right "John Smith".
If I type in the UserID or ID#, I will get an "No results found" error.
Can anyone help?
