How to add author name while creating major incidents in knowledge
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‎08-11-2022 08:52 PM
While closing major incidents it's showing add knowledge if we clicked on that and later it's not showing author name in knowledge
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‎08-15-2022 12:07 AM
This sounds custom,
If you're talking about the "knowledge" checkbox, this is handled in the Business Rule "Incident Create Knowledge"
If you've got a button, you'll have to edit the button code to set it there.