I want to create a report with last reply with a specific keywords and the reply was shared 3 days ago.

[Harmanpreet]

Hello Everyone,

Hope you are having a great day !!

I want to create a report in ServiceNow where I can check the cases which were updated by me 3 days ago and consists of specific keywords. It would be great you can help me with it.

Thanks in advance. 

[Logan Poynter]

Hello Harman,

Look at "Relative" operator. Basically you would do Updated Relative on 3 Days Ago.

Please mark helpful/correct if this has helped you. 

Thanks,

Logan

[Harmanpreet]

Hello @Logan Poynter 

These are the filters I used but the results are not valid. am I missing anything ?

[Logan Poynter]

Hello Harman,

What is your Last Reply condition compared to? Additionally, keywords in my experience have to be wrapped in quotation marks - e.g. "PFA report file in .zip format" - to be accurate. They're not as forgiving as say a "Description contains xyz" condition. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Logan Poynter · Accepted solution]

Hello Harman,

Is there anything else I can assist you with? If not, would you mind marking my reply as correct so that it shows as solved for others who may have the same question in the future.

Thanks,
Logan