Knowledge 2025

[Community Alums]

🚀ServiceNow Knowledge 2025: 11 Game-Changing Announcements That Are Redefining the Future of Enterprise AI

From AI-native platforms to autonomous IT and the launch of ServiceNow University, #Knowledge2025 was packed with bold innovations!

🚀 1. The ServiceNow AI Platform At #Knowledge2025, ServiceNow unveiled its “next chapter” — rebranding the Now Platform as the ServiceNow AI Platform.

🧠 Purpose-built for AI agents, it hosts thousands of ready-to-work agents to reason, adapt, and automate.

🤝 These agents, including from NVIDIA, Microsoft, and Google, are orchestrated on one unified platform.

🌐 It’s not just AI on a platform — the platform is AI.

🛰 2. AI Control Tower The new AI Control Tower gives enterprises a single dashboard to manage AI agents across systems.

📊 Monitor performance, adoption, and ROI in real-time.

🧩 It supports governance, compliance, and scale — turning the vision of autonomous AI ops into reality.

🧵 3. AI Agent Fabric ServiceNow launches the AI Agent Fabric, the backbone of enterprise AI.

🔗 Agents now communicate, collaborate, and learn across systems.

🛠️ It standardizes agent-to-agent and agent-to-tool integration, powering true cross-enterprise automation.

🛠 4. ServiceNow CRM Introducing the unified ServiceNow CRM, built to sell, fulfill, and service in one motion.

📦 CSM, Sales, Field Service — all on a single AI-first platform.

🤝 With Zoom CX, ServiceNow enables instant AI-driven customer experiences.

🏢 5. Core Business Suite ServiceNow debuts its Core Business Suite, unifying HR, finance, legal, facilities & more.

🔄 Back-office processes can now be mapped, automated, and AI-enhanced to eliminate silos.

⏱ Less manual work, more enterprise agility.

⚙️ 6. Autonomous IT Vision ServiceNow envisions Autonomous IT — where AI agents spot and fix problems before users report them.

🔧 DEX now includes proactive remediation.

📉 Say goodbye to downtime. Say hello to self-healing systems and converged IT+OT operations.

🧬 7. Workflow Data Network Building on Workflow Data Fabric, the new Workflow Data Network connects AI to broader enterprise data.

🔗 Over 100 partners (AWS, Google, SAP & more).

💡 Turn external data into action within the AI Platform — securely and contextually.

📊 8. Acquisition of data.world ServiceNow is acquiring data.world to enhance its data cataloging and governance.

🧠 Understand relationships across data. 💬 Ask questions, gain insights, and prep data for AI.

💥 Another step toward AI-ready enterprises.

🛡 9. Redefining Enterprise Security ServiceNow’s Security & Risk suite now includes self-defending AI agents.

🕵️♂️ Agents detect vulnerabilities, run playbooks, and support real-time response.

🤝 Co-innovation with Cisco is redefining what modern enterprise defense looks like.

🧠 10. NVIDIA + ServiceNow: Apriel Nemotron15B Meet Apriel Nemotron15B, ServiceNow’s new reasoning model co-built with NVIDIA.

⚡ Trained on DGX Cloud and NeMo data, it powers faster, smarter AI agents.

💡 These agents can learn from feedback, adapt in real-time, and personalize experiences like never before.

🎓 11. ServiceNow University Say hello to ServiceNow University (formerly Now Learning).

🧑🎓 It’s a free, gamified, on-demand platform with courses, certs, and community.

🚀 Designed to upskill the AI workforce — fast. its very good you can add anythings convert into slide wise for you suggest im a only watching