Knowledge Article Rating logic

[Hector13]

Hi everyone,

Regarding the Knowledge Article 5 star Rating funciton, is this counting base on the user rating since the article is published? or it will be refreshed every 30 days similar with the view count?

Thanks

[KrishnaMohan]

Hi @MohamedG7003017 ,

You can review below server script in widget (OOTB) Knowledge Article Helpful
https://instance.service-now.com/sp_config?id=widget_editor&sys_id=5f599c490be432004ce28ffe15673a5b

  If this helped to answer your query, please mark it helpful & accept the solution.
Regards,
Krishnamohan