Knowledge Article select which attachments display
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11-11-2024 09:40 AM
Is there a way to select which attachments are displayed in a Knowledge article.
For example only show an MS office file as an attachment vs several picture files that make up the article content.
The settings currently displayed seem to be all attachments on or all attachments off.
Thank you.
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11-13-2024 11:30 AM
Kind of, but not from a list selection. It is either show attachments or don't, but you could add attachments and within the KBA just link to the attachments you want shown with display attachments unchecked to get your desired result. The attachments just won't show up in the attachments widgets for end users to easily click/ open without having to go through the article to find the links.
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01-03-2025 12:40 PM
Is there a way to display a document that has been attached to a Knowledge Article, without displaying the images (png) that are within the Knowledge Article? The images are part of instructions within the article and I do not want them to display as an attachment to the Knowledge Article. Thank you!
