Knowledge article translation
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03-06-2025 09:35 AM
Hello ,
How to translate knowledge article into different language using script.
Thanks
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03-10-2025 01:03 AM
want to do this via script and it should not create any manual activity
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03-10-2025 01:11 AM
I don't think it can be fully automated. There will be some manual intervention
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If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-10-2025 02:09 AM
Hi @harry24
I think you're aiming for an ideal situation where everything is automated, but that's not entirely possible. Some steps can be manual while others can be automated. I recommend starting with this approach and, over time, exploring opportunities to automate further."
This version keeps your intent but makes the message flow more naturally.
Article shared by Ankur is worth using.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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03-10-2025 07:21 PM
Hi @harry24 ,
Automatic Translation, as of today it's not possible without a manual intervention, @Dr Atul G- LNG has already gave you the link which has steps to Translate as per the best practice.
For Reference , these are the steps :
Before you begin
Role required: Localization fulfiller to fulfill translation request
Procedure
- Navigate to All > Knowledge > Knowledge Translations > My translation request.
- On the Localization Request Items page, select the gear icon (
- Open any localization task.
- On the Localization Task page, select Translate in the form header.
A two-column comparison UI page displays a Source Language column on the left and Target Language column on the right. You can set the display as follows:
- Select Expand all to expand all the groups on the comparison UI.
- Select Collapse all to collapse all the groups on the comparison UI.
- Select Show groups with missing translations to see only the groups that have missing translations when the content is translated.
- In the comparison UI page, copy the content from Source Language column and paste it in Target Language column.
- Repeat the copy and paste process for each listed article.
- Select Publish Translation.
- In the Publish Translations dialog box, select Publish Translations.
Result
The selected articles are translated into the selected languages and marked as version 0.01. The articles can be accessed from the Knowledge [kb_knowledge] table.