Knowledge Articles from HR Knowledge Base are being set to retired without clicking Retire UI Action

Vdevmat33
Tera Contributor

‎02-10-2025 05:20 AM

Hi Team,

 

There is a weird scenario which i came across recently.

 

Knowledge Articles from HR Knowledge Base are instantly getting retired without clicking on Retire UI Action when any change is made on knowledge article when it's in published state.

 

Scenario 1: When i tried to extend the validity of a knowledge article using custom UI Action, the validity got extended but the workflow state was

set to retired without triggering any approval.

 

Scenario 2: When i tried to update the knowledge article author from list view using list context menu, the author got updated but workflow state was set to retired without triggering any approval.

 

What could be the possible reasons for such behaviour. Could someone please suggest.

 

Thanks!

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d_cammack
Tera Guru
In response to Vdevmat33

‎02-10-2025 06:25 AM

That is understood.  Instead of a custom UI action, the 'valid to' dictionary entry uses a dynamic default value, which can be changed to the 'first day of 2030'.  This will make sure newly published articles have a future date:  

 

But was thinking whether the valid to date is causing the articles to automatically be set to 'retired' maybe through a custom business rule or OOTB workflow script include.

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