KB articles created from template not redirecting to portal

NagaMounika
Tera Contributor

We have installed KCS plugin and created few templates when the articles are creatd from the template and published

 

when we are searching for the articles in the portal it is redirecting it to the fulfilment view but when access via url manually the article with the help of sysid it is present in the portal

 

This is nopt the case with standard articles we are abke to view the articles from the portal

 

ANy leads would be helpful

3 REPLIES 3

Rafael Batistot
Tera Sage

Hi @NagaMounika 

Do you allow your KB in the particular portal in the table 

 

RafaelBatistot_0-1752113361230.png


*Sorry the bad quay of image 

Hi 
Can you let me from which are you refreing to

AparnaSahu
Tera Guru

Hi @NagaMounika ,

You can also refer to the knowledge article -

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208300

 

Thanks,

Aparna