what does it "Content Owners" refers in Knowledge Management?

Ramu6
Tera Contributor

‎10-26-2023 10:42 PM

Hi All, 

I have requirement like Customer wants to send Knowledge Article notification to Author , KB Owner and as well Content Owners.

what does it  "Content Owners" refers?

whom did i Mention as Recipient in the notification when it is for Content Owners(who is recipient)?

 

Thanks

Ramu

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Nishi09
Tera Contributor

‎01-28-2024 09:06 AM

In ServiceNow, "Content Owners" typically refers to individuals or groups who are responsible for the creation, maintenance, and overall ownership of a knowledge base (KB) article. These individuals may include subject matter experts, content creators, or designated owners who are accountable for the accuracy and relevance of the information within a specific knowledge article. When setting up a notification for Content Owners, you would want to notify those individuals who have ownership or responsibility for the content of the knowledge article.

  1. Article Author: The person who originally created the knowledge article.
  2. KB Owner: The individual or team responsible for overseeing the knowledge base as a whole.
  3. Content Owners: Individuals or groups designated as owners or subject matter experts for the content covered in the specific knowledge article.
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