In The Garden of Knowledge

[MaryG]

🌿 Food for Thought:
Treat Knowledge Management Like a Living Garden (with AI as Your Smart Gardener)

When I talk with customers about Knowledge Management, I often remind them:
don’t think of your knowledge base as a static repository — treat it like a living garden.

Every garden needs sunlight, water, and care — and in today’s world, AI is the gardener’s new best friend.

Each article you create is a seed, planted with intention and nurtured through continuous attention, automation, and insight.
AI doesn’t replace the gardener — it enhances their ability to see what needs care, when, and why.

Here’s how I like to describe it:

🌱 Plant – Create purposeful articles using structured templates — your foundation for findability.
💧 Water – Keep articles fresh with automated review reminders and feedback loops.
🌾 Weed – Let AI identify duplicates, outdated content, and low-value articles to clear space for growth.
🌸 Fertilize – Use AI-powered insights to enrich articles with related content, search patterns, and natural-language recommendations.
🍎 Harvest – Measure success through reuse, self-service deflection, and improved employee experience.

“A knowledge base left alone becomes a forest of forgotten content.
A knowledge base tended regularly — with AI as your co-gardener — becomes a thriving garden of solutions.” 🌷

When we combine human empathy with AI intelligence, knowledge stops being static.
It becomes self-learning, self-healing, and continually blooming with new value for the people it serves.

How are you using AI to tend your knowledge garden? 🌼

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