Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...
The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...
Knowledge Management: The Key to Unlocking Organizational Success In today's fast-paced business environment, organizations are constantly striving to stay ahead of the competition, provide great customer service, and ensure their employees ha...
Ask the Experts: Live Answers to your Knowledge Center early adopter questions A live Ask the Experts session covering real-world Knowledge Management challenges, best practices, AI integration, governance strategies, and roadmap insights from the Se...
Stop Publishing Broken Knowledge: Deep Dive into Article Optimization in Knowledge Center Topic A technical deep dive into Knowledge Center’s Article Optimization features—covering automated scans, AI-powered recommendations, custom rules, and how...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
A lot of organizations turn on AI Search or Now Assist and wonder why results are disappointing. Nine times out of ten the problem isn't the AI — it's the content it's working with. Before you enable AI Search, Predictive Intelligence, or Now Assist ...
This article is aimed at providing some best practice content on how to structure knowledge bases and format article content so that it can be best consumed by Now Assist in AI Search and Now Assist in Virtual Agent. It is a living article that will ...
Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...
The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...
Food for Thought:Treat Knowledge Management Like a Living Garden (with AI as Your Smart Gardener) When I talk with customers about Knowledge Management, I often remind them:don’t think of your knowledge base as a static repository — treat it like a ...
This article serves as a quick primer on the differences between ServiceNow Knowledge Management and ServiceNow Document Management. For more information on each product's features, see the respective product documentation. Product documentation: K...
To ensure a successful and sustainable Knowledge Management implementation in ServiceNow, it is essential to understand your organization’s goals, content landscape, user needs, and operational constraints. The following questions are designed to hel...
Knowledge Management: The Key to Unlocking Organizational Success In today's fast-paced business environment, organizations are constantly striving to stay ahead of the competition, provide great customer service, and ensure their employees ha...
ServiceNow Knowledge Management allows you to import your existing knowledge articles. This document is intended to assist knowledge administrators in successfully importing knowing articles. It captures a step-by-step guide, different import options...
What is Knowledge Demand Insights? The Knowledge Demand Insights feature automates the discovery of knowledge gaps in your knowledge bases. Knowledge gaps are topics on which knowledge bases are missing knowledge articles. Addressing knowledge ga...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Knowledge Managemen...
Knowledge Management Academy The Knowledge Management Academy is a series of live sessions focused on Knowledge Management topics such as getting started, processes, roles, analytics, and deep dives on capabilities. We strive to target ev...
This article provides a summary of the major and noteworthy Knowledge Management enhancements by release. This is not an extensive list of enhancements or deprecations. For deep dives and configuration information, see the Product Documentation. ...
Introduction Knowledge Demand insights has been a capacity of the platform since long before the rise of GenAI If you're entitled to use it, it can help identify the gaps in your Knowledge Base. It does this by analyzing both your Knowledge articles ...
You may have read in our Washington DC release notes, that we're beginning the deprecation process for the Knowledge Management V3 homepage. UI changes Knowledge management Service PortalThe Knowledge Management v3 homepage has been replaced with ...
The Knowledge Management team has been getting a lot of great questions about how Now Assist will work with knowledge articles. Our colleagues on the AI Search team have posted a great article on Now Assist for Search and I encourage anyone who has q...
Steph Morillo
