So you’ve got the habit and you are all in. What next? Well, I am glad you asked!
To reduce any sense of overwhelm, try these three steps:
Break it down
Breaking down each process into the smallest steps possible – and master each one of those habits. Again, let’s go back to working on our knowledge habit and look at the steps:
- Creating a knowledge article involves the information from your incident that helped the customer solve the issue and pasting it into the knowledge form.
- Adding some required metadata information at the top of the form.
- Adding in any other information you don’t want to forget.
You’re on a roll, why not give it a once over and publish it internally, so your Coach can make it public? Besides, if you do it now, you can have it done and won’t have to worry about going back to it later, or your Coach giving you the friendly stare over your cubicle wall.
On Repeat
Repeat Repeat Repeat Repeat, did I mention Repeat? Repetition creates the habit. You probably don’t remember when you started brushing your teeth. But it’s something you started doing, and you still haven’t stopped.
Go with the Flow
In the flow, you feel success when it is working, and working well. When you get on a roll, and you do it enough, it becomes a habit and you don’t even think twice about it.
Ever made New Year’s Resolutions and wonder why they don’t stick? I don’t know about you, but mine are always a list of ten things long. That’s pretty intimidating to take on ten projects with multiple layers at the same time. Then halfway through the month of January, I give up out of frustration.
Building a new habit is the same way, take one thing at a time, and build the habit for you, add on the layers if you need to.
Action items – go to it!
So let’s recap what we’ve learned:
- We need a formula to build a new habit.
- New habits mean change.
- Let’s break it down to make it easier.
Take a piece of paper, and fold it in thirds. Go ahead, I can wait.
- Start with the middle section – write the old behavior you are trying to change.
- In the left column, identify what sets this behavior going. What is the trigger? There is always a specific situation that sets us off.
- In the right column, define the new behavior. This should be a behavior that takes 60 seconds or less to complete.
Want more stuff like this? Check out the three Coaching Habit videos this information came from.
Enjoyed this post? Check out 3 essentials to turn KCS into habit!
