A template specifically for policies?

[Christina Strau]

Hi - our platform is at Vancouver and my org has not previously implemented KM on ServiceNow - so there are not many inputs or insights from stakeholders regarding what we need and do not need. As the KM Process Owner, I am looking at the OOTB templates - and they seem to be very simple. So I ask this - does anyone here have defined on their platform, templates for IT Policies? If so, what are some of the fields you have defined aside from the Intro and Instructions?

[amarks · Accepted solution]

HI Christina,

We have recently implemented IT Policies as part of our KM program. We are coming from an environment where we have over-engineered and are in the process of returning to that state. My recommendation is to keep it simple and as close to OOTB as your organizational needs permit.  We have the following fields, but even some of these fields might be avoided, depending on your needs.

• IT Policy Number
• Manager Director (approval authority)
• Publishing Date
• Effective Date
• Policy Owner
• Policy Statement
• Procedures

Best of luck on your implementation.

[Christina Strau]

Adam - thank you very much for your insight - I truly appreciate it!!