Addressing the "Checked Out" Knowledge Article Issue in ServiceNow Docs

Kohei Tominaga1 · ‎04-07-2025

The Docs state the following: 'If the article versioning feature is enabled, the author cannot edit the article if it is already checked out by the contributor.' However, if a contributor checks out an article and then leaves it in that state (for example, due to resignation or job transfer), no one else can update it. How should we address this?

SANDEEP28 · ‎04-08-2025

@Kohei Tominaga1 In this case, check who is the owner of the knowledge base associated with knowledge article. Owner of knowledge base can edit the any article in present in that KB base. Owner can change the author of the article.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

View solution in original post

Shivalika · ‎04-08-2025

Hey @Mike Van Vooren

Hey Mike, Is that you ? I don't think you remember me, but do you work in JNJ ? As Process Owner for Knowledge domain ? I didn't suppose I would see you here!! Nice meeting you ....I am Shivalika Gupta.

Mike Van Vooren · ‎04-10-2025

Hi Shivalika. Yep, that's me! Small world here in the KM Community.

Shivalika · ‎04-10-2025

Trulyyyy 😊!!