Knowledge Feedback Task is going to Default Assignee

sayan-ghosh
Tera Contributor

Hello Team,

Whenever I am submitting the Knowledge Feedback Task.
The Task is assigning to Particular Knowledge Group Default Assignee.

 

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sayanghosh_1-1744363289107.png

 

 

 


But the Requirement is The Assigned to needs to be Empty

Created Client Script:

sayanghosh_2-1744363289092.png



sysrule_assignment code:

if(current.operation() == "insert" && !current.parent) {
current.assigned_to = current.feedback.article.author;

if(pm.isActive("com.snc.knowledge.external_integration") && current.feedback.article.external) {
current.assigned_to = current.feedback.article.kb_knowledge_base.owner;

}
else if(pm.isActive("com.snc.knowledge_advanced.installer") ) {
if(current.feedback.article && current.feedback.article.ownership_group){
current.assignment_group = 'b95d03fedb84b20065f23c00ad9619f0';
current.assigned_to = current.feedback.article.ownership_group.manager;

}else if(current.feedback.article && current.feedback.article.revised_by){
current.assigned_to = current.feedback.article.revised_by;
}
}

}


Please Help me to achieve this.
Best Regards

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