Affected Products widget not showing results

laura_p
Tera Expert

7 hours ago

On the article view, there are different widgets, one being the Affected Products. I added this widget to our article view. However, when I look at the widget on the article, it doesn't show the Affected Product. I have verified that an Affected Product has been added to the article under the related list area, but it does not show. 

 

I tried this in a developer instance as well. I made sure the article has an Affected Product added. But also missing.

laura_p_1-1768583833282.png

 

Does anyone have an idea if there is an additional setting I am missing?

 

Thank you.

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SumanthDosapati
Mega Sage

7 hours ago

@laura_p 

 

As per docs, it is clearly mentioned that Affected Products widget "Displays the products related to the knowledge articles available in the Affected Products related list for the article. The widget appears only when the affected products are available for the selected article."

 

Check the widget once to verify if any additional conditions are restricting the visibility.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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