Agentic AI for Customer Support Automation

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1. Customer Support Automation

• Proactive Issue Resolution: If a player reports a payment failure or ticket purchase issue, Agentic AI can:
  • Detect the root cause (e.g., payment gateway error).
  • Trigger a workflow automatically.
  • Notify the customer without waiting for manual intervention.
• Personalized Assistance: AI can tailor responses based on the player’s history (e.g., frequent lottery games played).