I work as a knowledge manager in a customer service organisation and we are today applying knowledge in the traditional way - from a few to many and we are thinking of how to be able to use and consume knowledge even further and make it more contextual and seamless. We are therefore looking into KCS but I have a couple of questions that I hope you can advice upon: How can we transition to KCS and can you advice on the necessary steps to apply? How does it work to turn on KCS in ServiceNow? Which roles should exist in a KCS environment? Many questions but I hope there are others out there that have gone through the same journey and that have great advice to give. Thanks in advance!
