Hi folks,
I'm looking to get advice from anyone who is using KCS for the Knowledge Management framework and has been able to maintain an instance close to the out-of-the-box (OOB) configuration in ServiceNow.
I'm interested to know how you've established and defined your knowledge domain expert (KDE) group, roles and permissions, and understanding the workflow and lifecycle of the KFT.
I can be more specific, but the first challenge is finding someone who is doing this.
Thanks,
Adam
