Self-service Communities - does anyone use it?

[Magnus Hovik]

Hi! I'm thinking about the idea of having a self-service community for our department and I'm considering the Communities plugin, which seems ok. This one: https://www.servicenow.com/products/communities.html

But, it seems to me like there hasn't been any updates to this plugin for a long time? For instance, there's barely any (if any?) ways to design or change any interface of the Community. Is it a product that will eventually die? Furthermore, I really can't find a lot of information elsewhere on people who use it.

But - is anyone here actively using it? Would love to hear some thoughts and feedback.

[Dr Atul G- LNG]

Hi @Magnus Hovik 

Could you please share some more details about plugins and your requirements. 

[Magnus Hovik]

Hi, @Dr Atul G- LNG, it's the Communities plugin itself. There aren't any special requirements I'm thinking about, just the general experiences people have with Communities.

[Dr Atul G- LNG]

Ok @Magnus Hovik 

I can. there are many plugins with similar names but for different products

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[Magnus Hovik]

Ah, I see! I'm thinking about this one: https://www.servicenow.com/products/communities.html
So I assume that's just the "communities" one?