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Article Preview Template (Sample Text) Posting as a different language

diane_gregory
Tera Expert

I am currently creating new Article Templates. I am testing the first one out. When I go to create a new KB article I select Create New->select the knowledge base->select the template an Article Template Preview (Sample Text) appears but not in English. I can't figure out how to change the language or how to remove the Article template preview in general. find_real_file.png 

11 REPLIES 11

what a "sweet" way to start my day! šŸ™‚ 

What!! I have been mindlessly using https://lipsum.com when http://www.cupcakeipsum.com was an option. I think I'm never going back.

Thank you!

SREE HARSHA NS
Tera Contributor

@Michele27/anyone, is it possible to update the text being displayed here?

I believe you are looking to configure the preview text which is outlined in the documentation site: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/task/...

Kim27
Tera Guru

This is one of those frustratingly obvious examples where you think; "there just has to be a better way". These field descriptions should be added to the knowledge template and then this text should pull from the template itself. The fact that you need to change a script and it requires a site admin...argh!