Article Preview Template (Sample Text) Posting as a different language
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ā04-13-2022 12:14 PM
I am currently creating new Article Templates. I am testing the first one out. When I go to create a new KB article I select Create New->select the knowledge base->select the template an Article Template Preview (Sample Text) appears but not in English. I can't figure out how to change the language or how to remove the Article template preview in general.
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Knowledge Management

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ā04-14-2022 03:51 AM
what a "sweet" way to start my day! š
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ā04-14-2022 04:37 AM
What!! I have been mindlessly using https://lipsum.com when http://www.cupcakeipsum.com was an option. I think I'm never going back.
Thank you!
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ā06-23-2023 06:25 AM
@Michele27/anyone, is it possible to update the text being displayed here?
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ā06-23-2023 07:08 AM
I believe you are looking to configure the preview text which is outlined in the documentation site: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/task/...
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ā06-23-2023 07:57 AM
This is one of those frustratingly obvious examples where you think; "there just has to be a better way". These field descriptions should be added to the knowledge template and then this text should pull from the template itself. The fact that you need to change a script and it requires a site admin...argh!