We're reclaiming inactive PDIs to keep them available foractive builders.Learn what's changing, who's affected, and how to protect your work. Read More
Did you find a solution to this? I am also keen to "hide" certain articles from the search results. But, enable article readers to view the article content from a supplied link.
My suggestions:Be clear about the content you want to store in ServiceNow > consider compliance to the organisation's policies around Records Management, Controlled Document Management and Risk Management. Take a minimalist approach > keep it simple...
We are using the Incident Management module to manage our Alerts. We are using the Knowledge Management module to track the size/scope of our known errors, by linking incidents to the relevant KE article. In the event of a regular batch failure, 10...
