Article Template Field Expand/Collapse Not Working

[Andrew Truett]

In my knowledge base article template, I'm trying to make use of the Expand/Collapse option available in the field definition. Is this supposed to work out of the box, or is there something that must be added to make it work?

[Dr Atul G- LNG]

Hi @Andrew Truett 

Share screenshot please.

[Sumanth16 · Accepted solution]

Hi @Andrew Truett ,

Please refer to below article:

https://www.servicenow.com/community/in-other-news/add-expand-and-collapse-functionality-to-any-know...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[wow-on-now]

Hi @Andrew Truett 

Knowledge authors are not HTML developers and they often get frustrated when they have to do this and there is a very good chance that the functionality would break if the authors hit the wrong key in the TinyMCE editor. There is a better way to author knowledge articles without fumbling with code. 

Here is a demo of Expand-Collapse in KB Articles

[Andrew Truett]

Our Dev found that Expand/collapse only seems to be a feature that works in the old internal KB view, not the Service Portal. Thanks to everyone for the replies-- using the <detail> and <summary> tags will work acceptably for us.

Cheers.