Article Templates/ custom fields
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10-02-2024 09:26 AM
I built custom knowledge template. I added a custom field to the template .
In Edit mode we can populate the field and save it for our article.
In "kb_article_view" I don't see our new field but see all out of box template fields.
How do I add it to kb_article_view?
Thanks
Juliet
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10-03-2024 01:06 AM
Did you checked in form layout after the creation of article. In kb_article_view Knowledge article Move the field from available to selected bucket then you can see the field.
Regards,
P Yaswanthi
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11-06-2024 01:44 PM - edited 11-06-2024 01:45 PM
we have that and did not help when users view the article via the portal kb_aritcle_view. The new custom field does not appear