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‎11-07-2024 03:02 AM
Hi, I wanted to know if it is possible to extract all the articles of a Knowledge with its tree
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‎11-07-2024 04:19 AM
Yes, if you want list , report is bets option.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎11-07-2024 04:19 AM - edited ‎11-07-2024 04:22 AM
OK,
You would need to open the list view of knowledge articles. Type kb_knowledge.list into the filter navigation and press enter.
This will open the knowledge list where you need to enter the Filter for the knowledge articles you want to extract, Knowledge Base, workflow etc..
Then you need to click on the "Update Personalized List" icon to add the Categories/ Sub Categories from the available column to the and any other information you require for the extract.
If you want to extract this data then right-click on one of the headings and select Export - Excel.
Regards,
Eoghan
Please consider marking my reply as Helpful and/or Accept Solution, where applicable. Thanks!
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‎11-07-2024 07:14 AM
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‎11-07-2024 03:04 AM
Hi @RominaF
What do you mean by tree , any screenshot?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎11-07-2024 03:11 AM
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‎11-07-2024 03:13 AM
Hi,
Those are the Categories / Sub Categories for the knowledge. Do you just want to extract a list of all the knowledge articles including this information? Or do you want the entire content of the article and include the category information.
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‎11-07-2024 03:16 AM
I want to extract a list of all the knowledge articles including this information