Article Views Counter

[junaid98]

Hi Everyone,

Another quick question. Is there a way to see the "total" views of an article across multiple versions? 

I'm interested to see the overall "total" views of an article to see if I can spot trends and maybe see which techniques I'm using are better than others.

Thanks again for the support.

[Dr Atul G- LNG · Accepted solution]

Hi @junaid98 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718592

Knowledge User Count is updated via the scheduled job "Count Knowledge Use", so the results will be updated on a daily basis after the job runs. The Knowledge View Count related list shows all counts.

[James Chun]

Hi @junaid98 ,

I believe you can use the [kb_use] table for this

Yes, the kb_use table shows the total number of views of all versions of the article. But the view count is governed by the property glide.knowman.view_age.days, which indicates the number of days up to which the article views should be considered for the view count, the default is set to 30, meaning only views in the last 30 days will be counted in the view count and hence you will find the discrepancy between the numbers in kb_use and view count, see the documentation topic Knowledge properties for more information.

Ref: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713200#mcetoc_1fihli4m54u

Hope it helps!

[Hiranmayee Moha]

@James Chun ,

Yes...Last 30 days views will be counted in the view count. Is there any way to see the "total view" count of an article across all versions?

Thanks

[Eoghan Sinnott]

Hi,

You should be able to see this on the kb_use table. If you run a report and group it by the KB Number it will give the views for all versions, and not just specific to the latest. By excluding a 'Created' condition, you are leaving the time frame blank so will get results for all time. The example below shows the total number of views for the Top 10 articles in the specified knowledge base.