Articles in Draft stage

[gopunkutty]

Hi all,

I wanted to know what can be done for the articles which are in draft stage. However, the authors are not available to publish the article

[RobNikli]

One method that comes to mind is to create a Flow to automatically change the author of draft knowledge articles and either use a hardcoded fallback user, like the Knowledge Manager or a lookup based on the article category or assignment group. Something like;

var fallbackUser = new GlideRecord('sys_user');

fallbackUser.get('user_name', 'knowledge.manager'); // replace with actual username

Then, update the knowledge article, notify the new author and optionally, you could use the Create Record in the activity log or a custom table to include the article ID, old author, new author and a timestamp.

[M Iftikhar]

Hi @gopunkutty,

Write a fix Script "Retire Draft Article":

var kbArticle = new GlideRecord('kb_knowledge');
kbArticle.addQuery('workflow_state','draft');
kbArticle.setValue('workflow_state','retired');
kbArticle.setWorkflow(false);
kbArticle.updateMultiple();

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Nikhil Bajaj9]

Hi @gopunkutty ,

Admin can publish it or Knowledge Manager can publish it. It depends on the associated workflow as well or can be done manually.