We want to report on how long it takes to get an article published after it has been submitted for review. I have been doing this with a manual method, but wondered if there is a standard way to calculate that information using ServiceNow. We current...
We have been finding that if we make a change to an article that may be also included as a related list in another article, the refence doesn't change to the new version of that related article. Example: Article KB000001 has a related article KB00000...
Does anyone else have an issue where the portal knowledge base, looks different depending on how you get there? Our KB search page looks like this (kb_search) - more modern and user friendly with search But it also sometimes looks like this (kb_cate...
I need to upload 1000 knowledge base files but in bulk
Hi there, I'm currently building a dashboard for our internal users and have a requirement to include a specific Knowledge Base article in this dashboard for ease of access. There hasn't been much coverage of this across my Google searches. The only ...
Is there a document that states best practice for typing meta? This would include when to use commas, underscores for phrases, etc. Basically, how to do meta for a knowledge article out of the box best practices.
I'm exploring changing our current knowledge categories because the categories are so vague that they end up not being useful and we have the same categories across knowledge bases, so the user interface looks messy. I've found information in various...
Hello everyone, Can you offer me an advice? We have a dashboard created, containing multiple reports (list format, pie format, or multilevel pivots). Attached to this dashboard, I would want to add 2-3 knowledge articles, that are most used by my Tea...
This is what I see when I am trying to determine how many views an article has had. I have confirmed, the only time the numbers go up is if an article is viewed in the Customer Portal, and not from within ServiceNow in the list view. I want to see ...
Hi Forum, I have a requirement to display knowledge articles in a specific order on the Knowledge Search page. How can I achieve this? I was able to remove/disable the widget that allows users to sort them based on Newest, Most Viewer, etc. I would l...
What is causing some images to have a broken link to an image or snapshot?
I have a knowledge base populated with articles that were migrated from another instance of ServiceNow that was running a different release level. (Copied from an instance running Orlando to an instance running New York) ... Long Story. When knowledg...
Dear folks We'd like to add another dimension to our KB structure. We thought about using Tags. The idea is to add a new KB article to a KB, a category and then add a Tag or two. So I created some global Tags (i.e. "Engineering", "Operations" and so ...
This is what ServiceNow product documentation reads. Which workflow specifically does Knowledge Submissions use? And what purpose does Knowledge Submissions serve? I also read here that - If the Knowledge submission workflow (glide.knowman.submissio...
