Assign Article Template to a Specific Knowledge Base

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Andrew Truett
Tera Contributor

‎02-11-2022 10:09 AM

Is there a way to specify an article templates as being for only a certain knowledge base?

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Kim27
Tera Guru

‎02-11-2022 03:15 PM

Hi Andrew, are you asking about custom knowledge article templates? The answer is sort of...

You can control the templates that are available within each knowledge base by going to the knowledge base and clicking on the "Article Template" tab. 

Click on "Edit" and select (or de-select) from the existing templates. I'm not sure if this gets you where you want to be, but I hope it helps!

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abhishekkumar19
Tera Contributor

‎02-24-2023 02:44 AM

yes, there is an option to do this for a certain category. We have two categories, general and KCS template and we have assign those to all the KBs. The solution is already mentioned above.