Assignment Group on Knowledge Form

Tasha3
Tera Expert

‎05-20-2024 01:05 PM

Hello, 

How can I add a field for Assignment Group to the knowledge creation form (as seen in the second screenshot in this article: https://blog.crossfuze.com/servicenow/how-to-create-effective-servicenow-knowledge-base-articles.) I don't see this field as an OOTB option in the form designer. 

We currently have the field for Subject Matter Expert on our knowledge form, but our authors/technicians would rather see Assignment Group to indicate the responsible party, rather than a single individual (seems to make sense due to the possibility of an individual changing departments, leaving, retiring, etc. etc.). 

Thanks!

 

  • 1,110 Views
5 REPLIES 5

swathisarang98
Giga Sage
Giga Sage

‎05-20-2024 02:07 PM

Hi @Tasha3 ,

 

You can enable the system property "glide.knowman.ownership_group.enabled" to true then if you go to knowledge article creation form from Configure ->. form layout you can bring the ownership group on to your form view where you can tag any group which will be responsible for that article or will be owning that KB article,

 

sys_properties.LIST -> Serach for (glide.knowman.ownership_group.enabled) -> set value to true

 

swathisarang98_0-1716239059163.png

 

kb_knowledge.LIST -> Open a form -> Configure -> Form Layout -> move ownership from left to right in slush bucket -> save it

swathisarang98_1-1716239092191.png

 

 

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang