Knowledge Managers
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Resolved! In Knowledge Article, what are the purposes of / differences between the fields Image, Attachment Link, & Display Attachments?

Hi - One of my knowledge managers would like to be able to add images to the article body AND would like to attach a document to the article - but would like to present only the attached document to the article as  an attachment....not the snippets i...

meganphares by Tera Contributor
  • 3398 Views
  • 3 replies
  • 5 helpfuls

Table of Contents Missing in Knowledge article

Hi,   We are trying to put the table of contents option in the knowledge article for standard template. In the attachment you can see the table of content option is missing. We have recently upgraded to Rome.

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smita1 by Tera Contributor
  • 1037 Views
  • 2 replies
  • 0 helpfuls

Resolved! Error: Translation Management for Knowledge Articles

We've recently activated Translation Management for our Knowledge articles and are experiencing an issue with existing translated versions. When we try to update the translation of an article that was already translated, ServiceNow is creating versio...

Joe85 by Tera Expert
  • 1147 Views
  • 2 replies
  • 1 helpfuls

Resolved! Knowledge Approval Reminders

This is more of a process question with some tool elements than a technical question regarding knowledge approvals and I’m hoping that the community can share what’s worked/not worked for their organization. We currently have knowledge approvals sent...

Maura by Tera Expert
  • 909 Views
  • 5 replies
  • 3 helpfuls

Enabling social media functionality on knowledge articles

We are in the process of upgrading from Paris to Rome release and are using Knowledge V3. One of our businesses would like to have commenting added to their knowledge articles, which document best business practices to allow for collaboration between...

Denae_S by Tera Expert
  • 1123 Views
  • 3 replies
  • 0 helpfuls

If property "glide.knowman.apply_article_read_criteria" is set to true... can article owner, view/modify his own article if he is not part of can read group in the article level?

I have set the property "glide.knowman.apply_article_read_criteria"  to true ,And  if I create an article with "can read" group where author is not part of that group , then he is not able to view or modify that article. If suppose, can read group is...

Samyukta1 by Tera Expert
  • 1814 Views
  • 6 replies
  • 1 helpfuls

Markdown Editor's toolbar edit

Hello! I need to edit Markdown Editor's toolbar to have more options. I found this code: <div class="editor-toolbar"> <a title="Bold (Ctrl-B)" tabindex="-1" class="fa fa-bold"></a> <a title="Italic (Ctrl-I)" tabindex="-1" class="fa fa-italic"></a> <a...

mromero1 by Tera Contributor
  • 941 Views
  • 1 replies
  • 1 helpfuls

Why are we still using SYS ID´s on URLs?

Hi Community, happy 2022!I am a bit frustrated that the platform still uses sys_id´s on URL´s instead of using Permalinks to direct tickets including KB Articles as a standard.I talked about this across the platform through this idea that if you also...

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