Does anyone know how to enable the Table of Content option for knowledge articles? We have use case for large knowledge articles which requires table of content added to link to different sections within the same article. Came across the following li...
Note: I selected Orlando instance but we are soon migrating to Paris. Is there a way to prompt a 'flag article' comment when a user selects 'No' in the Helpful section of a knowledge article?Or have it open a URL/survey which may be made anonymous in...
I am receiving a values of install_ status in numeric form , and i want to know about these values of install_ status. Eg- Install_status = 7, Install_status = 22 Please help me to identify it. Thanks in advance
Where has applying a naming convention to your knowledge base articles helped - and where has it not made as much of a difference? What are some of the biggest gains you've seen from having a naming convention? What are some of the things you conside...
Hi there, I want to update category of knowledge by using "easy import". (I am using Excel file to update knowledge category) First, I set value "GoogleMeet" on kb_category on Excel file.(Please refer to the image below.) When I tried to uploa...
My company is global organization. We have the requirement to translate some KB article to their own country language. We have reviewed ServiceNow Document sites for language plugins and dynamic translation. However, we don't find what are the co...
We want to report on how long it takes to get an article published after it has been submitted for review. I have been doing this with a manual method, but wondered if there is a standard way to calculate that information using ServiceNow. We current...
We have been finding that if we make a change to an article that may be also included as a related list in another article, the refence doesn't change to the new version of that related article. Example: Article KB000001 has a related article KB00000...
Does anyone else have an issue where the portal knowledge base, looks different depending on how you get there? Our KB search page looks like this (kb_search) - more modern and user friendly with search But it also sometimes looks like this (kb_cate...
Hi there, I'm currently building a dashboard for our internal users and have a requirement to include a specific Knowledge Base article in this dashboard for ease of access. There hasn't been much coverage of this across my Google searches. The only ...
Is there a document that states best practice for typing meta? This would include when to use commas, underscores for phrases, etc. Basically, how to do meta for a knowledge article out of the box best practices.
I'm exploring changing our current knowledge categories because the categories are so vague that they end up not being useful and we have the same categories across knowledge bases, so the user interface looks messy. I've found information in various...
Hello everyone, Can you offer me an advice? We have a dashboard created, containing multiple reports (list format, pie format, or multilevel pivots). Attached to this dashboard, I would want to add 2-3 knowledge articles, that are most used by my Tea...
This is what I see when I am trying to determine how many views an article has had. I have confirmed, the only time the numbers go up is if an article is viewed in the Customer Portal, and not from within ServiceNow in the list view. I want to see ...
Hi Forum, I have a requirement to display knowledge articles in a specific order on the Knowledge Search page. How can I achieve this? I was able to remove/disable the widget that allows users to sort them based on Newest, Most Viewer, etc. I would l...