Hi All, does anyone know if it is possible to customise the fields by which you can filter your knowledge search? After an analyst completes a search for an article in Self-Service > Knowledge, they then have options available on the left that seems ...
We've recently activated Translation Management for our Knowledge articles and are experiencing an issue with existing translated versions. When we try to update the translation of an article that was already translated, ServiceNow is creating versio...
This is more of a process question with some tool elements than a technical question regarding knowledge approvals and I’m hoping that the community can share what’s worked/not worked for their organization. We currently have knowledge approvals sent...
We are in the process of upgrading from Paris to Rome release and are using Knowledge V3. One of our businesses would like to have commenting added to their knowledge articles, which document best business practices to allow for collaboration between...
I have attempted to upload a Word document to create a knowledge base article and the result is not what I wanted. I am writing up a KBA and it has image and I was looking to enter text besides it, however, when I use the float: left function, the te...
I have set the property "glide.knowman.apply_article_read_criteria" to true ,And if I create an article with "can read" group where author is not part of that group , then he is not able to view or modify that article. If suppose, can read group is...
Hi Team. Please let me know the significance of Attachment Link & Displya attachment in Knowledge Article form. Regards Sri
We've enabled 'attachment link' on several articles where we want the attachment to be automatically downloaded. I've noticed that this behaviour doesn't increment the article's view count. Is there a separate download count recorded somewhere so we ...
We are starting to build our Knowledge Base. Our goal is to show all knowledge articles to both our students and our employees (so both students and employees can see all available articles) but some articles are only applicable for students, some ar...
Hi, When trying to save or update the meta description on my kb article, the description disappears. Any idea on how this can be resolved?
Hello! I need to edit Markdown Editor's toolbar to have more options. I found this code: <div class="editor-toolbar"> <a title="Bold (Ctrl-B)" tabindex="-1" class="fa fa-bold"></a> <a title="Italic (Ctrl-I)" tabindex="-1" class="fa fa-italic"></a> <a...
Hi Community, happy 2022!I am a bit frustrated that the platform still uses sys_id´s on URL´s instead of using Permalinks to direct tickets including KB Articles as a standard.I talked about this across the platform through this idea that if you also...
When I click on the link to view the expired articles, its coming up as "no records to display". Why? 75 articles are expiring in the next three months. Please review and extend their Valid to date, if required. If the date is not extended, the a...
Good afternoon. I'm noticing that our KA drafts created from Incident records are missing an author. The value is empty. I believe the value should populate with the Incidents resolved by or closed by value. Can anyone direct me to where this update...
Does anyone else out there have trouble figuring out which roles map to which permissions in ServiceNow - or is it just me? We'll think we've got it and add someone to groups, so the permissions and roles assigned to that group convey to the members...
