Assignment groups vs. ownership groups

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04-25-2024 09:34 AM
We are currently using ownership groups to manage creation, etc., of knowledge articles, but my devs want to transfer this functionality back to the standard assignment groups. I can see the pros in terms of minimizing the number of total groups to manage.
But it got me wondering why there are separate ownership groups to begin with? Is there anything different about how the ownership groups work or functionality associated with them that doesn't go with assignment groups that I'll miss, if I let them make the switch? Is there a best practice from SN's point of view with maintaining this separation?
I'd appreciate any input or experience with this that you'd like to share.
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10-30-2024 07:38 AM
Thanks very much! We don't officially do KCS and our process isn't that advanced yet, but it's good to hear about the challenges and solutions people are finding. I'm adding this to my notes.