Authors are not Consistent Addressing Feedback Tasks
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‎01-23-2025 07:40 AM
We are having an issue where a certain percentage of our authors are not addressing feedback tasks assigned to their article(s). Obviously, this is an issue for keeping content accurate and up-to-date. We are moving towards ownership groups which should assist so more authors will be notified of the feedback task.
At a previous job, we printed a monthly report and brought it to the attention of their manager/leadership if they were not addressing feedback tasks. Any other suggestions? What have you tried that works? Thanks so much.
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‎01-23-2025 10:48 AM
I'd be interested in any responses to this. We manually reach out to people who are not in compliance and help move them along but it's not a sustainable solution as we grow.
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‎01-23-2025 11:53 AM
Same here. We are on V3 so do not have ownership groups or feedback tasks. We added an 'assigned to' field and manually assign FB records to a knowledge manager for that group. An email notification automatically goes to them. The records show on a customized dashboard. But I still ping people weekly/monthly to remind them to complete FB records. Next step will to be email them and copy their group manager. Probably starting that next month.
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‎01-23-2025 11:51 AM
I would think the first step would be to ask them if they are aware that they are not addressing their feedback tasks in a timely manner.
Are you 100% sure that they are aware of the process and expectations?
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‎01-24-2025 06:56 AM
They are aware of the process and expectations. It's covered in new author training an reinforced in quarterly communication. There is also one-off communication done as well. We have a dashboard for all authors letting them know when their articles are going to expire and any pending feedback tasks.
