Can knowledge feedback tasks be displayed in the My Request widget?

[Johan van den H]

When a customer leaves feedback on a knowledge article a knowledge feedback task is created.
In this task the support office can ask the customer for more information and the customer can respond.

Can the knowledge feedback task be displayed in the My Request widget on the portal, just like incidents and request, so the customer can add information to it and check the state of his knowledge feedback?

[Kieran Anson · Accepted solution]

Hi John,

That particular widget is powered by queries listed in the request_filter table accessible via the below menu item

You'd create a record something like the below

[Harsha38]

Which widget you used for the above configuration

[Johan van den H]

@Kieran AnsonThank you for pointing me into the right direction!
I have enabled that knowledge feedback tasks are displayed in the My requests widget on my PDI.

I am still looking into how I can display the knowledge feedback task in the same way as for instance an incident would display (displaying client and forfiller comments and eventually the resolution).

Any hints on that are very much appreciated!

[Johan van den H]

I made the knowledge feedback task clickable by configuring it the same way as was already done for incidents.
Under My Request Filters I configured the entry "My knowledge feedback tasks" I just made

The Portal page setting should be on "ticket".