automatic publishing

[JulietChicago]

We have knowledge article that come in via an integration in the Draft state. We want the articles to be published automatically without a person having to select the "published" button. How can we do this?

[SatyakiBose]

Hello @JulietChicago 

You can run this script in background or as a schedule job to bulk publish KB articles.

gs.log("1. Starting 'update-kb' script","UPDATE-KB");
gs.setSession.setStrictQuery(true);
var pending = new GlideRecord('kb_knowledge');
pending.addEncodedQuery('workflow_state=draft^ORworkflow_state=review');
pending.query();
gs.log("2. found " + pending.getRowCount() + " records to update.","UPDATE-KB");
while(pending.next())
{
      gs.log("3. changing: " + pending.number + " to PUBLISHED.","UPDATE-KB");
      pending.workflow_state = 'published';
      pending.update();
}
gs.log("4. Completed script","UPDATE-KB");