Knowledge Managers
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Forum Posts

Can't retire a Knowledge Block

Hi all, I'm new to using Knowledge Blocks so having some trouble understanding what to do here. I need to retire this knowledge block but I keep getting the error message 'Block cannot be retired as it is currently being used in other articles'. I ha...

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Rename a knowledgebase

Hi, I am in the process of recategorizing our existing Knowledgebases that I inherited and am looking to streamline and cut out unrequired KB's and categories.  I am wondering the best way to do this.  Is it best to set up the new KB's with the new c...

Tam_Mailley by Tera Contributor
  • 801 Views
  • 5 replies
  • 0 helpfuls

Deleting outdated article versions - reasons not to?

Hi All,   I need to delete a large volume of knowledge articles from a specific knowledge base, but I'm retaining around 200 of these by moving newly created drafts of them to a different knowledge base. The old versions of these articles will be del...

Barry_W by Mega Guru
  • 2289 Views
  • 5 replies
  • 5 helpfuls

Knowledge Integration with Microsoft Word

Hello,I'm looking to see if anyone is currently using the Knowledge - Microsoft Word integration and if they have any implementation/configuration advice. We are looking to start using this and are working out all of our processes. We created a Share...

Handling Article Links within Other Articles

I am wondering how others are managing articles that need to refer to other articles.  Right now, article authors are referring to other articles by putting the permalink into the article.  As you know, from a knowledge management/maintenance perspec...

mbernste by Tera Contributor
  • 944 Views
  • 6 replies
  • 2 helpfuls

Resolved! Viewing Changes In Knowledge Articles

Good day! As I have progressed with maturing our Knowledge Management systems in ServiceNow, the one question/feedback I get quite often is "How can I tell, what changed in a Knowledge Article?" I have not been able to find anything other than compar...

Knowledge Management, Related Articles - how to see them?

Hi community, When we relate Articles to other Articles (using the related list at the bottom of the article) the related article links show up just fine in the widget in the Service Portal. But what about in the back-end (UI16) for fulfillers such a...

phenkry by Tera Contributor
  • 1259 Views
  • 7 replies
  • 8 helpfuls

Future dated articles

I'm not sure if my question posted earlier, so apologies if this is a duplication, but I wondered if anyone knows if it is possible to future date an article publication. We have articles that are prepared in advance, but need to be published at spec...

Jo_Dunne by Tera Contributor
  • 401 Views
  • 3 replies
  • 1 helpfuls

Resolved! Future dated publication

Hi All Does anyone know if it is possible to future date the publication of an article? We regularly have articles that are prepared in advance, but publication needs to be timed with communication so that people have been informed about changes befo...

Jo_Dunne by Tera Contributor
  • 307 Views
  • 1 replies
  • 1 helpfuls

report of nested Hyperlinks from 1 article

I have 1 article which has 11 hyperlinks routing to different articles. Again from each of the 11 articles, several nested hyperlinks are routed to different articles. Can anyone help me understand if is there a report to get a list of nested article...

aparnnag by Tera Contributor
  • 410 Views
  • 2 replies
  • 1 helpfuls
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