Translation error for lengthier articles (Amaze plug-in)

StuartC
Tera Contributor

3 weeks ago

We are having issues with translating some of our knowledge articles. We have been building out lengthier knowledge articles using the Amaze article builder plug-in, and it seems that when an article is at a certain length or level of complexity, the system is unable to proceed with translation, and we receive the error below:

 

image (3).png

 

Is this a documented issue with Amaze or with articles with more complex HTML in general? Is there a way to 'fix' the code so that we can proceed with translation?

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wow-on-now
Giga Guru

3 weeks ago

Hey @StuartC, Thank you for sending in your question. This seems like an issue with ServiceNow plugin (Dynamic Translate) more than Amaze. If you test it with an article of that length not built with Amaze, you will run into same issue. It is most likely hitting a limit that isn't generally disclosed.

 

The best part of having Amaze is having Intellective Support Team right there to help you.  Just head on over to https://support.intellective.co and open a ticket and you will be hearing from them right away. 

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